Spotify Service Level Agreement

Communications must be made in writing and are deemed to have been made or made correctly: (a) on the day of personal delivery, (b) on the working day following the date indicated on the return document, when the shipment is francized, by registered or registered mail, requested with a return slip, (c) when it is shipped by a national night courier service with prepaid service fees, the working day following delivery to the courier service (if the right: sent for next day delivery and indicating next day delivery) or (d) the day they are sent by e-mail as a PDF file.

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